DINNY HALL TERMS & CONDITIONS
How to pay
We accept all major credit cards. All credit card purchases
have to be sent direct to Cardholders address. The transaction
is taken in pound sterling.
Delivery
We are normally able to deliver all items within 7 working
days from receipt of order, subject to availability. If
we are out of stock on any item, you will be notified within
48 hours by email.
Post and Packaging
All Jewellery is beautifully packaged in Dinny Hall boxes.
The charge for postage and packaging is £6.50 per
delivery address within the UK - all UK orders will be dispatched
by registered delivery.
For delivery to Europe and the USA orders are dispatched
by Royal Mail Airsure and are charged at £10.00.
For Rest of the World orders are delivered using Federal
Express at a charge of £40.00
Gift Wrapping
All Jewellery can be gift wrapped on request. Please request
this option during checkout.
Gift Vouchers
Gift vouchers are available in the form of £20 gift
cards & £100 gift cards – you may buy several
cards if you wish. These will be added to your shopping
basket as a normal item or can be purchased from: web@dinnyhall.co.uk
Returns Policy
Any Jewellery ordered can be returned unworn within 7 days
of receipt for a full refund.
Dinny Hall will not accept returns for any items that have
been worn or tags removed*. Please keep all packaging materials
and return goods as they were sent to you.
In the UK all jewellery must be returned by Registered Post.
For Europe and Worldwide orders please ensure your method
of return is tracked and insured to the value of the goods.
We are unable to accept responsibility for the non arrival
of returned goods unless sent as stated.
Refunds to you will be made within 30 days of receipt of
returned items and will be credited to the original purchaser’s
credit card.
The delivery charges for the original order will not be
refunded.
International customs duties and sales taxes are non refundable
for shipments outside the European community.
Please inform us of all breakages within 48 hours of receiving
the order.
We advise customers to inspect their purchase before removing
tags or before disposing of original packaging.
Faulty Items will only be accepted if the
goods are delivered to the customer damaged or if there
is a subsequent manufacturing fault with in a period of
6 months. All items will be inspected and if deemed to be
subject to fair wear and tear will not be accepted as faulty.
Where possible items may be repaired, but only where such
items are deemed faulty or repairable.
We offer a repair service, where repair is possible, and
also a re-gold plating service for Dinny Hall jewellery
only. Contact: silver@dinnyhall.co.uk
*Some items are unable to be tagged.
Exchanges
Exchanges are possible if the item is available please contact:
silver@dinnyhall.co.uk
to arrange this.
Customer services
If you have any queries or special orders our customer service
team will be happy to help you.
For Silver and 14k Gold Jewellery contact: silver@dinnyhall.co.uk
For 18K Gold and Precious Jewellery contact: sales@dinnyhall.co.uk
For enquiries about Private Commissions, special Gemstone
or limited edition pieces contact: commissions@dinnyhall.co.uk
For Telesales contact: sales@dinnyhall.co.uk
or telephone: (0044) 0207 792 3913 ext 1 to get through
to our flagship store at 200 Westbourne Grove London W11
2RH.
Copyright
All jewellery is designed by Dinny Hall and protected by
Copyright. In the event of any unauthorized copying Dinny
Hall Ltd are entitled to take legal proceedings against
the persons concerned. |